Clear boundaries create a calmer collaboration.

Cancellation, refunds and termination

This is a bespoke human service shaped around the client’s information, audience and context, not a reusable off-the-shelf template. Cancellation is handled according to the stage actually reached, without excluding responsibilities required by law:

1. Before bespoke work begins: the client may request cancellation. If no material fulfilment cost has been incurred, the refundable amount will be returned.
2. After positioning, writing or design begins: the client may still terminate the engagement, but completed work and reasonable loss caused by termination must be settled. Any separable, unperformed portion is refunded after that settlement.
3. After a first draft or interim deliverable is supplied: a change of mind, a loss of need, or a client-led change in information or direction does not entitle the client to an unconditional full refund. The completed stage is settled and included revisions remain available within the original scope.
4. After all final files and any agreed source files are delivered: the service is complete. Cancellation or refund is no longer accepted except where the work materially departs from the written scope or mandatory law requires otherwise.

If the work materially departs from the confirmed scope, we will first correct or re-perform it. If we cannot continue for reasons attributable to us, the unperformed portion is refunded. Following termination, the client may not publish, commercially use or pass to a third party any interim work that has not been licensed.